Warranty

Everyday Luxury At Home

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Limited Three –Year Service Warranty+Support

Please note that limited warranties are non-transferable. The following limited warranties are given to the original purchaser by Cloud9 Massage chair. For information related to your product, contact Customer service at (404) 334-3700 or email us at info@cloud9us.com

Warranty coverage begins on the date the consumer purchases the products.

Warranties are only valid within the United States provided the product has been operated according to the enclosed instruction.

Year 1: All parts, labor, and framework of the chair will be covered by Cloud9 massage chair from the date of purchase. In other words, this warranty includes parts costs and labor for the first year at no cost to the customer. Remote control is covered one year only.

*Our ION model massage chair, foot massager, Rumba exerciser, shoulder, portable massager and pillow type massager is covered full one year only parts and labor

Year 2-3: After reaching one year warranty, only parts are covered for two years.

This warranty does not cover any loss or damage resulting from : Improper installation, unauthorized repairs, alterations or modifications of original condition, improper use of electrical power supply, loss of power, power surges, failure to follow operating instruction, transportation damage, abuse , misuse or environmental conditions, loss of use during repairs, products purchased from unauthorized dealers, normal wear and tear including Velcro/Zipper malfunction, or tears in any fabric whether intentionally or due to accident or neglect: including stains, fluids, mold, water damage, animal damage, cuts, burns, or soiled.

This warranty does not include any shipping expenses incurred.

All returns for issues other than aforementioned are subject to a 20% restocking fee. Goods are required to be packaged in original packaging and materials, and the user is responsible for the cost of the freight shipping the parcel back to us.

All warranty service requires approval and authorization by cloud9 massage chair LLC.

You can contact the Cloud9 massage chair customer service department between the hours of 10AM and 6PM EST. Monday through Friday at (404) 334-3700 or Via Email at info@cloud9us.com

Products require a Return Authorization number (RA) for any returns; Products received without a valid RA number will be refused. Cloud9 massage Chair Company will not issue RA numbers on freight damage for shipments to consumer, except for delivered and setup direct from Cloud 9 massage chair LLC

RETURNS POLICY

30 Day returns, customer is responsible for restock fee.

PRIVACY POLICY

If you choose to use our Service, then you agree to the collection and use of information in relation with this policy. The Personal Information that we collect are used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy.

The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which is accessible at Website URL, unless otherwise defined in this Privacy Policy.